Free events
No payment is collected. Users can leave an event according to the event rules and platform safety limits.
Refund Policy
How cancellations, refunds, withdrawal rights, failed payments, and credit notes work for paid events and shop orders.
Paid event cancellation
If a host cancels a paid event, participants should receive a refund or credit according to the checkout terms and payment provider outcome.
User cancellation and withdrawal rights
Refund eligibility is shown before checkout and may depend on timing, event type, host policy, and statutory consumer rights. A statutory 14-day withdrawal right generally does not apply to leisure services scheduled for a specific date or period, including dated event tickets. This does not limit any refund right that applies when an event is cancelled or materially changed.
Failed payments
Failed or incomplete payments do not confirm attendance. The app tracks pending, paid, failed, refunded, and cancelled payment states.
Invoices and credit notes
Invoices and credit notes provide accounting traceability. Activishare issues a credit note when a refund or invoice correction requires one.
Shop purchases and withdrawal
Consumers purchasing eligible goods online can notify Activishare that they wish to withdraw within 14 days after delivery, without giving a reason. Statutory exceptions can apply, including personalised or perishable goods. Unless Activishare agrees otherwise, return postage is paid by the customer. Contact support before returning an item so the request and return instructions can be recorded.
Damaged, incorrect, or late goods
Contact support promptly with the order number and useful evidence. Statutory conformity and delivery rights remain applicable. Approved refunds are returned to the original payment method and the order is updated in the customer account.