Free events
No payment is collected. Users can leave an event according to the event rules and platform safety limits.
Refund Policy | Activishare
This policy gives users a clear operating model for paid events. Final commercial terms can be adjusted per country and event category.
Paid event cancellation
If a host cancels a paid event, participants should receive a refund or credit according to the checkout terms and payment provider outcome.
User cancellation
Refund eligibility should be shown before checkout and can depend on timing, event type, host policy, and statutory consumer rights.
Failed payments
Failed or incomplete payments do not confirm attendance. The app tracks pending, paid, failed, refunded, and cancelled payment states.
Invoices and credit notes
Invoices and credit notes are generated for accounting traceability. Credit notes should be issued when a refund or invoice correction requires one.
Shop purchases and withdrawal
Consumers purchasing eligible goods online can notify Activishare that they wish to withdraw within 14 days after delivery, without giving a reason. Statutory exceptions can apply, including personalised or perishable goods. Unless Activishare agrees otherwise, return postage is paid by the customer. Contact support before returning an item so the request and return instructions can be recorded.
Damaged, incorrect, or late goods
Contact support promptly with the order number and useful evidence. Statutory conformity and delivery rights remain applicable. Approved refunds are returned to the original payment method and the order is updated in the customer account.